Service Status
Title: Some users may be blocked from opening URLs in Exchange Online messages and Microsoft Teams User impact: Users may be blocked from opening URLs in Exchange Online messages and Microsoft Teams. More info: Additionally, admins may receive alerts titled "A potentially malicious URL click was detected involving one user", however the URLs have been confirmed as safe. Some email messages may have also been incorrectly quarantined. Current status: Our investigation has identified that an anti-spam service incorrectly flagged URLs contained within other URLs as potentially malicious, resulting in impact. We've identified over 6,000 URLs that are affected and are working to unblock them before replaying messages to recover any messages or URLs that were incorrectly flagged. Scope of impact: Any user receiving email messages containing specific URLs may be affected. Root cause: An anti-spam service incorrectly flagged URLs contained within other URLs as potentially malicious, resulting in impact. Next update by: Friday, September 5, 2025, at 10:00 PM UTC
Last update on
Update - Our underlying carrier continues working to resolve the issue. We will provide updates as they become available. Sep 04, 2025 - 18:31 PDT
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Some users may be blocked from opening URLs in Exchange Online messages and Microsoft Teams
Microsoft Teams
<p><strong>AS OF MONDAY SEPTEMBER 8th:</strong></p> <p><span style="font-size: inherit;">Our engineers are working diligently to resolve remaining issues that are impacting a subset of schools. We are aware of these issues and are working diligently to restore performance. We sincerely apologize for any inconvenience this has caused.</span></p> <p> </p> <p><strong>MESSAGE SENT TO CUSTOMERS ON FRIDAY SEPTEMBER 5th:</strong></p> <p style="margin-left: 0px;"><span style="font-size: inherit;">Destiny is performing normally for many of our schools, but a subset of districts are still seeing intermittent problems. Earlier fixes—such as adding system capacity, upgrading infrastructure, and correcting login delays—have improved performance for most, but some schools continue to experience: </span></p> <ul> <li>Unexpected session disconnects requiring re-authentication </li> <li>Intermittent login difficulties </li> <li>Slower than normal page loads and response times </li> </ul> <p style="margin-left: 0px;"><span style="font-size: inherit;">Our engineers remain fully focused on resolving these remaining issues. We believe we have identified the root cause and are working closely with Microsoft and other infrastructure partners to resolve this issue as quickly as possible. If you continue to experience problems, please contact our support team so we can assist you directly: </span></p> <ul> <li> 1-800-323-3397, Option 2 </li> <li> <a id="menur5if" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="mailto:techsupport@follettsoftware.com" href="mailto:techsupport@follettsoftware.com" target="_blank" rel="noreferrer noopener" aria-label="Link techsupport@follettsoftware.com">techsupport@follettsoftware.com</a> <br /><span style="font-size: inherit;">Subject Line Reference:<em> "Performance Issues - School [Your School Name]"</em> </span></li> </ul> <p> </p> <p style="margin-left: 0px;"><span style="font-size: inherit;">We deeply apologize for any inconvenience these issues have caused. Your trust in Follett is something we value tremendously, and we're committed to delivering the reliable, high-performance solutions you and your students deserve.</span></p>
Follett Software
Houghton Mifflin Harcourt
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